Frequently Asked Questions

What is a Virtual Assistant?

A Virtual Assistant is an independent contractor who helps small businesses with their overflow. VAs work remotely from their own office, and can help clients with many tasks that are usually handled by an in-house employee. This can be professional, administrative, technical, or creative assistance. A Virtual Assistant can be deemed as a trusted business partner who frees up time to professionals or individuals allowing them to what they do best.

What can I expect from a VA? What are the benefits?

No overhead commitment, just the bonus of extra resources, letting you concentrate on working on your business not in it. Sometimes, during your busy periods, you may just need that extra hand, taking the pressure off your own staff. Building up a solid trusting relationship with your VA ensures that you are getting exactly what you want. They will gain knowledge of your management style and how you like things to be done.

Who can benefit from using a Virtual Assistant?

As this is a flexible service, many businesses can benefit.These can include Individuals, small businesses, sole traders, start up’s and aspiring entrepreneurs.

I only need a couple of hours support a month, is this possible?

Yes, of course, I provide ad-hoc or regular support options to suit your budget and requirements. Further details can be found on the Prices page.

What are your core hours?

My core hours are 9:00 am to 6:00 pm, Monday to Friday.  You can make direct contact during the above times and 24-7 via email.

What are your methods of communication?

Every client has their own preferred method of communication and I will always adapt to what best works for you.

What about confidentiality?

I am registered with the Information Commissioner’s Office: Registration No. ZA516759.Your Information and data will be treated in the strictest of confidence. My Admin Solutions would be happy to sign a confidentiality or non-disclosure agreement if required.

What if I ask you to do something that you don’t know how to do?

I am happy to research and learn how to do the task, or use software to help support you and your business.  If I am unable to assist you, I may know someone who can.

How can I pay?

The preferred method of payment is by BACs.